Helpdesk Agent (m/f/x)

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Amann Girrbach is one of the world’s leading companies in the field of dental technology. We develop, produce and sell products and system solutions worldwide for the manufacture of high quality and aesthetic dental prostheses. Our success is based on the enthusiasm and high competence of more than 500 employees working at our nine company locations.

Key responsibilities

  • Analyzing and solving the requests of our CAD/CAM users
  • Competent phone and remote consulting for all hardware and software issues for our dealers and customers
  • Co-design and further development of our own knowledge database 
  • Ongoing coordination and elaboration of solutions with various departments, e.g. Technical Service, Research & Development, Product Management 
  • Expand service structure and improve performance in the support process
  • Teamwork in an international and intercultural environment of the highest quality

Job requirements

  • Training as a dental technician or comparable dental technical education or completed technical education in the field of electronics, mechatronics or mechanical engineering
  • Professional experience in the field of helpdesk / service / customer support desired
  • IT experience (hardware and software affinity) and very good knowledge of MS Office
  • Good knowledge of English in combination with good knowledge of German, French and/or Russian is an advantage, any other foreign language is welcome
  • High customer and service orientation 
  • Sense of urgency, high solution orientation and customer friendliness
  • Ability to work in a team and strong communication skills

Opportunities

  • Work in an international, fast-growing company that shows high esteem for engagement, performance and personal commitment
  • Open communication and respectful cooperation are defining features of our corporate culture
  • Attractive financial framework conditions of a modern company make our package a perfect fit for a committed individual

The position is based on the collective agreement for the metal industry.
The actual salary is above the collective agreement and depends on professional qualifications and experience.


Amann Girrbach AG
Herrschaftswiesen 1 | 6842 Koblach
www.amanngirrbach.com