Global Remote Service Expert (m/f/x)

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Amann Girrbach is one of the world’s leading companies in the field of dental technology. The company group develops, produces and sells products and system solutions for the manufacture of high-precision and aesthetic dental prostheses. Our success is based on passion, competence and enthusiasm of more than 500 committed employees working at all of its six locations.

Key responsibilities

  • The Global Remote Service Expert is a global position that supports the Global Service team
  • Ideally based in Austria
  • Responsible for liaising between local remote service technicians and the central research & development team
  • Responsible for providing remote technical support to in-field technicians  
  • Specialist in Amann Girrbach CAD/CAM devices and able to provide troubleshooting expertise to other team members
  • Responsible for training in-field service technicians and product specialists on service best practices 
  • Works together with the Service Delivery team on service related projects (maintenance concept, tool equipment for technicians)

Job requirements

  • Completed education in the field of dental technology / engineering or studies in mechanical engineering / mechatronics 
  • Experience as a field service technician or remote support engineer for CAD/CAM devices 
  • 5+ years of experience in technical troubleshooting and repair
  • Strong understanding of CAD/CAM machine troubleshooting best practices
  • Good communication skills in English and German
  • Willingness to travel worldwide for more than 50%
  • Independent working style, a high degree of assertiveness and sense of responsibility
  • Strong ability to work in an international team and leading discussions
  • Strong communication skills

Opportunities

  • Work in an international, fast-growing company that shows high esteem for engagement, performance and personal commitment
  • Open communication and respectful cooperation are defining features of our corporate culture
  • Attractive financial framework conditions of a modern company make our package a perfect fit for a committed individual

The position is based on the collective agreement for the metal industry.
The actual salary is above the collective agreement and depends on professional qualifications and experience.

Amann Girrbach AG
Herrschaftswiesen 1 | 6842 Koblach
www.amanngirrbach.com