Helpdesk Agent (m/f/x)

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Amann Girrbach is one of the world’s leading companies in the field of dental technology. The company group develops, produces and sells products and system solutions for the manufacture of high-precision and aesthetic dental prostheses. Our success is based on passion, competence and enthusiasm of more than 550 committed employees working at all of its nine locations.

We are looking for you to join our Global Service team as a Helpdesk Agent (m/f/x) as soon as possible.

Key responsibilities

  • You analyze and solve requests of our CAD/CAM users.
  • You will provide competent telephone and remote consulting for all hardware and software issues for ourdealers and customers
  • You design and further develop our own knowledge database
  • You continuously coordinate with various departments, e.g. Technical Service, Research & Development, Product Management and elaborate solutions
  • You expand the service structure and improve the performance in the support process 
  • You will perform trainings to dealers and to our Amann Girrbach HUBs
  • You work in an international and intercultural environment of the highest quality

Job requirements

  • You are trained as a dental technician or  a comparable dental technical education or a completed technical education in medical engineering, electronics, mechatronics or mechanical engineering
  • You are experienced in the area of helpdesk / service / customer support
  • You have IT experience (hardware and software affinity) and very good knowledge of MS Office as well as CreoCAD, AutoCAD, MATLAB
  • You are fluent in English in combination with good German; Arabic skills are an advantage, any other foreign language is welcome
  • You are highly customer and service orientated
  • You have a sense of urgency, high solution orientation and customer friendliness
  • You are a team player and have strong communication skills

Opportunities

  • Work in an international, fast-growing company that shows high esteem for engagement, performance and personal commitment
  • Open communication and respectful cooperation are defining features of our corporate culture
  • Personal responsibility, fun and room for professional and personal development
  • Attractive financial framework conditions of a modern company make our package a perfect fit for a committed individual

The position is based on the collective agreement for the metal industry.
The actual salary is above the collective agreement and depends on professional qualifications and experience.

Amann Girrbach AG
Herrschaftswiesen 1 | 6842 Koblach
www.amanngirrbach.com
  • Antonia Bröll
  • HR Business Partner
  • +43 (5523) 62333-275